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How to Write a IT Support Technician CV That Gets Interviews (UK)

A it support technician CV lives or dies on listing technologies without showing the ticket volume, SLA performance and process improvements behind them. Most it support technician applications never reach a human: the ATS filters them on missing keywords, and recruiters bin the rest in seconds. Here's how to tailor a IT Support Technician CV to the specific job ad in front of you.

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What a IT Support Technician CV needs to pass the ATS

Applicant Tracking Systems screen it support technician CVs on exact-match keywords. Stuffing backfires (the recruiter still has to read it), but missing the obvious terms gets you binned before anyone sees the document. The keywords most it support technician job ads scan for in professional services, financial services, education and the public sector:

  • first-line support
  • ticket management
  • Active Directory
  • Office 365
  • ITIL
  • troubleshooting
  • hardware imaging
  • remote support
  • escalation
  • SLA

Hand-curated for this role, not auto-generated. Use the exact words from the specific job ad you're applying to, that's what the ATS is scanning for.

What recruiters look for in a IT Support Technician CV

Past the ATS, a recruiter gets seven seconds with your CV before deciding whether to read further. The top third (the title, professional summary and key competencies) has to answer their screening questions instantly. For a IT Support Technician, that means:

  • Ticket volume and SLA performance (response and resolution adherence percentages)
  • Tools: ITSM (ServiceNow, Jira Service Management, Zendesk), endpoint management (Intune, JAMF), Active Directory
  • Org size supported (300-user company vs 5,000-user enterprise)

Before and after: one IT Support Technician bullet

Weak

Provided first-line IT support to staff and resolved tickets.

Strong

First-line IT support for a 420-person UK-wide professional-services firm, resolving an average of 32 tickets per day in ServiceNow against a 4-hour first-response SLA at 98% adherence; built and rolled out a self-service password-reset portal in 2023 that cut password tickets by 41%.

The weak version is generic IT support. The strong version names the org size, the ticket volume, the tool, the SLA and the actual adherence number, plus a specific project (self-service portal) and its outcome (41% reduction). IT Support hiring screens hard on volume capability and tool fluency.

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Tailor your IT Support Technician CV in 30 seconds

Paste your CV and a it support technician job ad. TAILOR scores it against the ATS, the recruiter and the hiring manager, then tells you exactly what to fix.

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IT Support Technician CV FAQ

Do I need ITIL Foundation for a UK IT Support role?

Strongly recommended. Many enterprise IT teams require it as a baseline; if you don't have it, get it (under £200 for exam-only). List the version: 'ITIL 4 Foundation (2023)'.

How do I move from First-Line to Second-Line or Sysadmin?

Quantify the escalations you've started owning. 'Resolved 35% of would-be second-line tickets in-line in 2023 (server-side AD permissions, Group Policy, M365 licensing)' shows you're already operating at the next level. Hiring managers promote what they can already see.

Should I list every Microsoft, Cisco or CompTIA cert I've ever done?

Recent and relevant only. 'Microsoft Certified: Modern Desktop Administrator Associate (2023)' beats a list of 8 expired certs from 2014. Group older or expired certs into 'Previous certifications' if you must, but lead with current ones.

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